Hi, I'm Eugenia Jongewaard

UX Designer and Customer Experience specialist. My passion is connecting people with great experiences to provide better solutions for products and services. Also I teach UX on You Tube

See my projects

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  • Deloitte
  • Zendesk
  • Image

Latests Project

This selection of my recent work will give you an idea of the kind of work I do, and the impact it generates on my clients and their customers.


Turning a Music App into a Social Platform!

The idea behind this project was to create a desktop version of a music app while adding improvements and incorporating social media features. I worked side by side with the team at Gwtech throughout their whole ux process by conducting interviews and usability testing.

Learn more or Request full portfolio

I care about the users, the interactions around them and of course your business.
Happy users/customers = happy business.

UX Design

The UX Design process helps us find problems on a product or service and opportunities for successful business innovation. Users are increasingly demanding better interactions -so it is not just about the look and feel, it is about the entire experience. This can be accomplished by applying different methods like user research, prototyping and testing.


Customer Experience

'Customer Experience' Is Today's Business Benchmark. Due to Social media and real-time interactive feedback, customers now expect to build a relationship with your business, rather than just touchpoints. Customer Experience is the future of Marketing


UXTips YouTube Channel

UXTips is a Youtube channel in Spanish about UX Design. I started this channel to spread my knowledge on this field and to create a community of people interested in UX to share tips and learn from each other. Today the channel has grown to more than 15,000 subscribers from different countries. All news are posted on www.uxtipsonline.com


About me

Everything started with one book and my passion for building accessible web sites, yes at the time where Flash was the cool thing I preferred HTML, CSS and the W3C Standards. In 2007 I created a campaign to generate awareness about accessibility web design. I found this field provided me with a way to help others through design and I fell in love with the idea.

For the last 13 years I have worked for companies from Uruguay, Argentina, Spain and the United States. I have engaged in speaking, teaching and academic consulting activities on Web Accessibility, User Experience and Customer Service. Now I am sharing all I have learned and all I keep learning on my YouTube channel UXTips . Recently I created the first Sketch Advanced Course in Spanish, with more than 40 video lessons.

My hobbies are learning new languages and travelling. I have visited more than 30 cities and, so far, I speak Spanish, English, Portuguese and ein bisschen deutsch. ;)

Let's work together!

Contact me today for an informal chat about your requirements.