SOME CLIENTS & EMPLOYERS
I work from Strategy to Interaction of digital products focusing on the impact of design, driven by metrics like activation and retention.
The idea behind this project was to create a desktop version of a music app while adding improvements and incorporating social media features. I worked side by side with the team at Gwtech throughout their whole ux process by conducting interviews and usability testing.
UXTips YouTube Channel
UXTips is a Youtube channel in Spanish about UX Design. I started this channel to spread my knowledge on this field and to create a community of people interested in UX to share tips and learn from each other. Today the channel has grown to more than 15,000 subscribers from different countries. See more at: www.uxtipsonline.com
Everything started with one book and my passion for building accessible web sites
Since 2005 I’ve worked as UX Designer and CX Consultant for different clients around the world. I have engaged in speaking, teaching and academic consulting activities on Web Accessibility, User Experience and Customer Service.
For the past 9 years, I’ve been working at the best customer-focused SaaS company in San Francisco, Zendesk , and I’ve been a part of it's phenomenal growth supervising a multilingual Support team as well as being an advisor on different areas to help Zendesk grow in the LATAM market. This is how I developed my career in Customer Experience.
My hobbies are learning new languages, photography, videography and travelling. I have visited more than 30 cities and, so far, I speak Spanish, English, Portuguese and ein bisschen deutsch.
Oh! Did I mention that I did all this by working remotely? So that's why the travelling :D
Thanks for reading all this. Now let's talk! @etnika
Let's work together!
Contact me today for an informal chat about your requirements.