Let's transform customer experiences

I help organizations craft customer-centered services and products while empowering teams to lead meaningful change.

Once a month, I share my insights, resources, and updates about the community in Spanish:

Eugenia instilled in me an appreciation for the value of maintaining a focus on User Experience, both in Support interactions and in the broader world of Design.

James Peterson
Technical Architect at Zendesk

Eugenia provided us with deep and attentive feedback on our product, cxgenies, focusing on CX research and its market potential. Her recommendations were practical and immediately applicable, reflecting her extensive knowledge in UX/CX.

Rainier Mallol
CEO of cxgenies

I had the pleasure of working with Eugenia in Nestlé, and I can confidently say that she is a professional who added considerable value to creating part of our People Experience Framework.

Rafal Michalski
‍Global Process Lead at Nestlé

I began working with Eugenia in the early days of the Zendesk support organization and she was a key part of the team, working remotely from Argentina. She helped make Zendesk’s rapid growth in LATAM possible.

Anton de Young
‍Director, Content Marketing at Zendesk

Helping designers level up their careers

In 2016 I created one of the first Spanish YouTube Channels about UX Design reaching today to more than 50k subscribers. I created this space to share my experiences, knowledge and help people from the spanish community transition to UX.

I’ve also created an exclusive community to help professionals elevate their careers with personalized coaching and resources. It offers tailored guidance, curated tools, and support for navigating the challenges of the UX field with confidence.

Join the Community (Spanish)

Let's transform customer experiences

I help organizations craft customer-centered services and products while empowering teams to lead meaningful change.

Product and Service Design

Helping designers level up their careers